Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise and continuously improve our gaming services. This includes details you supply directly when registering an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Typical categories include your full name, date of birth, residential address, email address, telephone number and payment information. We also collect identity verification documents required by gambling regulations to confirm your age and identity, prevent fraud and meet our legal obligations.

Technical and Usage Data

When you visit our site we automatically collect certain technical information such as your IP address, browser type, device identifiers, pages visited, time spent on each page and referral sources. This helps us understand how our platform is used and how we can enhance the player experience.

How We Use Your Information

We use the data we hold to create and manage your gaming account, process transactions, provide customer support, and ensure the safe and fair operation of all games. This includes verifying your identity, detecting and preventing fraud or money laundering, and complying with regulatory requirements set by the UK Gambling Commission.

With your consent, we may also use your contact details to send personalised offers, bonuses and updates about new games or features that may interest you. You can withdraw this consent at any time without affecting the core services we provide.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted partners who assist in delivering our services. These include payment processors, identity verification agencies, marketing service providers, and professional advisers who are all bound by strict contractual obligations to protect your information.

We may also disclose data where required by law, for example to regulatory authorities, law enforcement agencies or authorised bodies when we have a legal duty to do so. In the event of a business restructuring, merger or acquisition, your information may be transferred as part of the overall assets, subject to the same privacy protections outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, maintain your session and analyse site performance. Some cookies are essential for the platform to function correctly, while others help us understand visitor behaviour and improve our offering.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your ability to use some features of the site.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. We encourage you to keep your login credentials confidential and to use strong, unique passwords.

Your Rights and Choices

Under data protection law you have several important rights. You may request access to the personal data we hold about you, ask for corrections to be made if any details are inaccurate, request deletion of your data in certain circumstances, or object to particular types of processing.

You also have the right to withdraw consent where we rely on it, and to receive a copy of your data in a structured, commonly used format. To exercise any of these rights, simply contact our customer support team. We will respond within one month, though this may be extended in complex cases as permitted by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Different retention periods apply depending on the type of data and the reasons we need it. When we no longer require your information we ensure it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal obligations. The latest version will always be available on this page, and we will notify you of any material changes through our website or by direct communication where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team through the live chat facility on our website or by emailing the address provided in your account dashboard. We are here to help and will respond to your enquiry as quickly as possible.